Veterinary Care Coordinator - Toronto
Looking for a great place to work? We have an opportunity for an experienced veterinary medical receptionist who is a dynamic people person with a strong focus on customer service to join our team. Strong computer skills and the ability to remain organized while multitasking is needed.
Royal York Animal Hospital is a very busy, progressive, well managed, multi doctor practice located in Etobicoke (Dundas just east of Royal York Rd). We are proudly AAHA accredited and Certified Feline Friendly hospital.
Previous veterinary hospital experience is a requirement. Even if you are a technician that enjoys working with clients you should apply!
Computer experience with Idexx's Cornerstone is an asset.
This position must work every Sunday and every other Saturday 8am-5:30pm, every Wednesday, Thursday, and Friday 2pm - 10pm.
We offer competitive wage, full health benefits, medical benefits for your pets, and other perks.
Contact is Helen Duncan, CVPM or Cheryl Marshall, Office Manager.
Thank you for your interested in joining our team. Only candidates with valid recent animal hospital experience will be contacted.
Primary Job Duties:
• ensure that clients and pets are treated warmly and welcomed when they arrive for appointments.
• check in the patient on the computer, have the client complete and sign any necessary forms, weigh and photograph the pet
• attempt to make the client and pet’s time at our hospital not only welcoming but even enjoyable.
• responsible for answering multiple phone lines promptly and courteously.
• handle all calls as expediently as possible while still treating the clients with respect and answering all of their questions accurately.
• ask appropriate questions about a pet’s symptoms to ascertain the urgency of their condition.
• schedule appointments and learn when, where, and how to do so in a way that permits the day to flow as smoothly as possible.
• Know over-the-counter products as well as become familiar with prescription drugs and veterinary services - be able to accurately discuss our products and services in such a way as to encourage clients and prospective clients to take advantage of those products and services that would be best for their pet.
• Check out clients efficiently review their invoice for accuracy, post the invoice, accept and post the client’s payment, and schedule any future appointments. Explain certain charges to the client’s satisfaction.
• As the last contact person at our clinic - presenting a cheerful front and helping the clients leave happy is critical in maintaining clientele.
• keep our accounts receivable accurate, including balancing at day’s end.
• There are many other smaller duties, such as cleaning your area at day’s end, scanning and computerized filing, organizing the front desk area, etc.
It is ok to contact this poster with commercial interests.
