Team Lead - Mailroom and Print Centre - Toronto

Summary

The TL/Supervisor will be responsible for all aspects of operating day-to-day services at a Mailroom and Print Centre at a corporate law firm and supporting the on-site team. In order to achieve these objectives, the Supervisor will be expected to maintain a high level of client contact and customer satisfaction (SLA attainment) and develop site personnel to meet or exceed customer and Exela objectives.

Provides operations functions in areas within a Legal office/environment: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document scanning equipment, operate high volume mail processing equipment. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. May also perform one of the following at entry level: bindery, QC and final check, housekeeping, file services, etc.

Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates. Planning & organization – focus resources on critical needs. Define plans and actions consistent with business needs. Organize initiatives to achieve optimal results and critical timelines.
Position may require Supervisor to perform site activities due to unanticipated volume increases, staffing coverage issues and/or special project needs requested by clients.
Quality/Workflow compliance – demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations. Ensure service levels are clearly communicated, understood, and performed by on-site staff.
Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates. Planning & organization – focus resources on critical needs. Define plans and actions consistent with business needs. Organize initiatives to achieve optimal results and critical timelines.
Coaching & counseling – create a positive atmosphere of professionalism and support. Provide honest and timely verbal and written feedback to employees; address performance issues with directness and sensitivity with guidance from manager and human resources.
Administrative – Performs administrative tasks, provides volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner. Ensures adherence to company policies and guidelines, safety & security procedures.
Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written.
Requirement

Proven leadership experience required; minimum 2 years Site Supervisory experience within the legal industry preferred
Effective customer relationship building skills, and uses creative solutions to exceed customer expectations.
Demonstrates good judgment under pressure, and works well in a multi-tasking.
Effective written and verbal communication skills; proven analytical skills.
Solid, basic mathematical skills required.
Excellent planning, prioritization and organizational skills.
Proven experience in high volume/fast paced environment.
Computer proficiency in email environments, MS Word/Excel or similar programs
Exela Technologies
About Exela Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela’s software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. Through cloud-enabled platforms, built on a configurable stack of automation modules, and over 22,000 employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner. Why Exela? A global, public company (Nasdaq: XELA), the people behind Exela are as important as the company itself. Our team’s extensive experience across multiple industry verticals give us a better sense of our clients' needs. That begins with teams comprised of individuals from diverse backgrounds with different perspectives. Join our global team as we create advancements in business process automation solutions that impact our client’s mission-critical operations across the industries they serve. The diversity of our workforce and their inspiring ideas resonate throughout all that we do – don’t just read about digital transformation, be part of the revolution!
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Address
3200 Telus House-10020 100 St, Edmonton, CA-AB, T5J 0N3
Edmonton, AB
CAN
Website
https://www.exelatech.com/careers

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