Service Center Representative - Finance Sector - Toronto

Service Center Representative - Finance Sector

Job Description:The Career Foundation is currently seeking full-time Service Centre Representatives to work for one of our employer partners, a company that for nearly 150 years, has been helping to secure the long-term financial future of families. ” Benefits to you:Fully Remote Work Capabilities during COVIDWork from Home opportunities post COVIDFull benefits package and pension with company matchVacation time and bonus structureAll required equipment/hardware providedMust be able to meet the minimum internet requirements of 50 Mbs download, 10 Mbs upload, and an unlimited data cap to be able to work remotely.Supportive management and co-workersConstant opportunity to learn, grow and advance your career This employer is seeking Service Centre Representatives who believe in providing service excellence to our members, customers and producers through handling of incoming service related calls. This role will accurately resolve, relay and record confidential customer information using company-approved technologies and tools in accordance with established processes, policies and procedures. Service delivery will have a view of operational efficiency with a focus on enhancing the customer experience and relationship with Foresters Financial. Responsibilities:Answer inbound service-related calls regarding all aspects of doing business with the organization. Conduct follow up calls as needed.Prioritize the customer relationship at all times by listening and responding with empathyStay current on relevant business topics, communications and process changesProvide the highest level of customer service and facilitate all actions necessary through collaboration with multiple business areas, including research and follow up to positively satisfy customer needsMaximize opportunities to influence the customer relationship and build loyalty by providing excellent customer service and promoting the benefits self-service capabilities with the organization offers; as well as the benefits of being a memberProficiently determine the needs of the caller and provide support with accurate and timely resolution following approved escalation proceduresUnderstand the impact of individual Key Performance Indicators and set challenging development goals to support individual and team successContribute innovative ideas to solve problems, prioritizing continuous improvementCultivate self-awareness by proactively seeking feedback and acting upon it Requirements:3-5 years of customer service experience with a passion for service excellence. Previous inbound contact center experience is an assetAbility to meet tight timelines under pressure while delivering quality serviceTechnical/analytical skills that fit within established systems, standards, and clearly defined procedures within in a structured job environmentStrong computer skills, including keyboarding accuracy and aptitude navigate and learn new systemsAbility to self-manage workload volumes and changing priorities in a team environmentEngaging and personable with the ability to listen carefully, organize and communicate complex information while multi-tasking in order to meet customer expectationsCreative and confident problem solver, results oriented with emphasis on accuracy and attention to detail and the ability to understand impacts of decisionsSystematic, methodical, organized, and analytically orientedEffective multi-tasking and time management skills, including the ability to adapt to changing demands and prioritiesTeam oriented with the ability to share your expertiseWillingly seek and accept personal accountabilityKnowledge of Contact Center Key Performance Indicators is an assetKnowledge of life insurance industry products and services would be a preferred assetCollege Diploma or University Degree an assetProficiently bilingual (verbal and written) in English and Spanish (is an asset) to effectively communicate with internal and external customers/partners and vendors as required This employer partner is an equal opportunity employer. We thank all candidates for their interest; however, only those selected will be contacted for an interview. The Career Foundation offers a wide range of career and job-related programs. Operating out of seven locations, we now help thousands of people each year successfully accomplish their employment goals. Our services, which are available at no cost to you, include workshops, individual coaching, training opportunities, and more. Participation in these services may be suggested to applicants in order to improve their likelihood of employment success. For more information, please visit our website at: www.CareerFoundation.comCompany Description:The Career Foundation offers a wide range of career and job-related programs. Operating out of seven locations, we now help thousands of people each year successfully accomplish their employment goals. Our services, which are available at no cost to you, include workshops, individual coaching, training opportunities, and more. Participation in these services may be suggested to applicants in order to improve their likelihood of employment success.For more information, please visit our website at: www.CareerFoundation.com

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