Customer Service Representative - Toronto

Customer Service Representative

Job Description:The primary objective of the Customer Service Representative is to assist customers with account sign-up, order processing, and providing accurate and timely responses to inquiries, questions, or complaints with superior professionalism, courtesy, and empathy. Our Customer Service Representative is an on-site role available to start immediately. Our firm is aggressively abiding by all CDC and local mandates to ensure your health and safety, as well as our customers, are not compromised. Customer Service Representative Responsibilities:Provide superior customer support through one-on-one meetings and serve as the primary contactWork cross-functionally with the sales departments to effectively escalate product and account-related issuesInitiate contact with a high level of potential customers daily and convert a targeted percentage to new sales accountsTroubleshoot customer problems, identify root causes, and use company tools and resources to determine a resolutionUpdates customer information and meticulously ensures accurate entry of confidential customer informationThe Customer Service Representative is an upstanding example of our core values and believes in our commitment to excellence carrying that throughout all customer interactions, client meetings, brainstorming sessions, sales targets, and projects As an organic growth and future-focused organization, we always look toward the future and hire top-tier candidates who possess a forward-thinking mindset. Our goal is to provide superior mentorship, regular coaching, and constructive feedback so that our team members have the opportunity to become future managers and leaders in our firm. Customer Service Representative Qualifications:Previous experience in a customer service or sales settingPossess excellent communication, interpersonal, and active listening skill***tremely punctual, dependable, and professionalHave a positive mindset and thrive in team settings Employee Perks:Competitive commission packagesCareer opportunitiesClose-knit, family-oriented team cultureHigh-energy, entrepreneurial office environmentTravel opportunities to places like Cabo, Las Vegas, and Cancun in the future

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