Customer Account Manager - Toronto

Customer Account Manager

Job Description:Company Job Title: Program Manager About UsURtech Manufacturing is a North American provider of end-to-end Electronic Manufacturing Services (EMS) to OEMs since 2010. Our services extend from product concept to commercialization, supporting the entire product life cycle. We build trusting relationships with our customers that bring value and reliability to every partnership. SummaryReporting to the VP of Operations, the Program Manager will lead our Canadian Customer Service efforts, including all current & new product management activities. This role is responsible for growing long-term relationships with our customer's key executives and stakeholders and providing project management leadership throughout the manufacturing cycle, from initial project start-up through to ongoing product deliveries. Minimum Requirements• Overall accountability for customer P&L, OTD, quality, and customer satisfaction• Identify and win new business opportunities with assigned customer accounts includingnegotiating contracts to maximize profit• Facilitate the proposal/quote process for new opportunities and recommend pricing• Operate as the key point of contact for all matters specific to the customer account• Main liaison between customers and cross-functional internal teams to ensure the timely andsuccessful delivery of products and services according to customer needs• Lead weekly customer meetings both internally and externally and drive actions, assign owners,• and commit to due dates,• Develop actions with cross-functional teams to mitigate any gaps in delivery commits, qualityrequirements, and internal margin targets• Coordinate and oversee after-market services, such as repairs, returns, and warranties Skills, Experience and Education• A post-secondary degree in Engineering or Business• 5+ years of related experience in the electronics or other hi-tech manufacturing industry• Knowledge of the electronics manufacturing industry an asset• Relevant software knowledge, preferably with Microsoft Office, Dynamics, and Aegis Additional Requirements• Positive "can do" attitude• Willingness to learn• Team player while able to function independently and with minimal supervision• Self-motivated, self-starter, organized, and detail-oriented• Ability to meet deadlines in a fast-paced environment Any other job-related duties and/or projects that may be assigned.Company Description:Urtech Manufacturing

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