Account Manager - Toronto

Reporting to the Laboratory Supervisor, the Account Manager will be responsible for building and maintaining strong relationships with our clients, act as a liaison between the lab and clients, as well as ensure overall satisfaction of clients including communication to management team as appropriate.

Primary Responsibilities include:

Receive samples, login and assign for specific analyst
Sublet sample for other laboratories and Labs-Mart locations
Answer emails and phone calls
Resolve clients requests
Prepare quotes for new and existing clients
Ensure client special request are fulfilled as per their specifications
Provide clear, concise and accurate information to operations as it pertains to client projects
Assist in review of e-data bundles
The employee shall implement the Laboratory Quality Policy and perform their duties in accordance to existing project specific requirements, current Test Methods, study plans and Standard Operating Procedures (SOP).
Compliance to Health & Safety policies and procedures and wear required Personal Protective equipment at all times
Other duties as assigned
The ideal candidate will have a B.Sc or Diploma, working knowledge of GMP and/or ISO 17025 guidelines preferred and customer service experience.

Excellent communication skills, good attention to detail and the ability to work in a fast-paced environment to meet turnaround times are necessary.

Labs-Mart Inc.
Labs-Mart Inc. is a third party independent Laboratory that provides analytical services to the supplement and food industry. Labs-Mart Inc. is an ISO 17025 certified and cGMP licenced analytical laboratory by Quality, Service, and Customer Turnaround. Labs-Mart Inc. values Equal Opportunity and embraces diversity. Begin a dynamic and rewarding career by becoming a member of Labs-Mart’s team of professionals! Labs-Mart Inc. is committed to meeting the accessibility requirements under the current legislation and we invite applicants to contact us for specific requirements.
Address
1938 94 Street NW, Edmonton, AB T6N 1J3
Edmonton, AB
CAN

Posted on : 6 months ago, #86, 1 views, Edit

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